30-days money back guaranteed.
Dbruz ensures you to be fully satisfied with the products that you purchase from www.dbruz.com.
If there’s any sign of manufacturing defect on DBRUZ products or if you find that the product does not meet your expectation, you may return the product within 30 days for an exchange or a refund. Please note, however, the product needs to be in the exact same condition as when you’ve received it and with the original packaging.
Postage fees to be borne by the customer in the event of an exchange or return.
To be eligible for a return/exchange:
1. The products must be in the original packaging.
2. Do not discard any packaging materials.
Returns/exchanges will take up to 10 - 15 business days, excluding shipping times.
DBRUZ may refuse to accept a return or exchange in following situations:
1. Products damaged by misuse or accidents.
2. Products showing excessive wear and tear.
3. Products returned due to personal reasons unrelated to product performance or satisfaction.
4. Products are soiled or contaminated.
5. Products have not reached our warehouse.
Exchange/Refund for any purchases from any retail outlet/experience store are to be referred back to the stores respectively. Online purchase's return policy does not apply to the physical store purchases.
All returns to be refunded via your original payment method.
If the return product was purchased using a discount code, DBRUZ will only refund the final paid price (after discount). Discount codes will not be re-issued and are non-refundable.
For all return, exchange or refund requests, please contact us using the official website chat features with your order number.
We will attend to your messages within 1 to 2 business days.
*DBRUZ reserves the rights to reject any return requests which does not meet our standard return policy.*